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Customer Service Manager (Consumer Electronics/ MNC)

Job LocationWest, Central
EducationNot Mentioned
SalarySGD 4K - 5.5K monthly
IndustryHuman Resources Management / Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Position: Customer Service Manager (Consumer Electronics/ MNC)Location: AlexandraWorking hours: Office HoursSalary (commensurate with experience): Up to $5,500Duration: PermanentIndustry: ElectronicsResponsibilities:Oversee the local service operations of consumer electronic products and provide service support for overseas distributors.Plan and implement strategies for improvement of service operation, cost management, parts ordering and management, developing service contractors repair skills and contractor/vendor management.Execute service standards and procedures to enhance product quality and liaise with customers on complaints/feedback.Monitoring and carrying out grading of returned goods and ensure the timely transfer of repaired/graded goods to the correct stock location.Plan, co-ordinate and carry out reworks on consumer electronic products whenever necessary.Plan and organize service training for the staff.Ensure that product safety processes are maintained and adhered in accordance to regulatory requirements.Conduct site visits to customers/contractors’ premises to diagnose complaints of product failures and effect necessary reporting and rectification works.Analysis of service-related data and generation of service reports for the management.Manage and co-ordinate the e-waste disposal process/reporting with logistics department.Preparation, co-ordinate and manage workplace risks assessment.Provide service support/ technical support whenever necessary.Requirements:Diploma or Degree in Electronics or Electrical Engineering with at least 6 years of working experience in the after-sales service activities for consumer electronic products, of which 3 years are in a managerial role.Sound knowledge and experience in handling customer service and directly managing a team of engineers and service contractors is essential.Strong product knowledge in home appliances and audio visual.Proficient in MS Office applications.Experience in using the SAP system is preferred.Customer service oriented.Good interpersonal, negotiation, presentation and communication skills.Strong analytical, project management and problem-solving skills.Actively lead and participate in process/system improvements, identify areas for continual improvement and business process re-engineering.Ability to work under pressure.Please submit your updated resume in MS format to [email protected]Do visit www.facebook.com/search.personnel for more job listings.***We DO NOT charge our candidates any referral fee nor bind them with any contract.***Ow Boon Thiam WilliamSenior Consulting ManagerReg no.: R1330718EA No: 13C6684

About Company

Search Personnel is an established, leading and reputable recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.
The thought behind Search Personnel is to deliver a specialized, high quality recruitment service.
With Search Personnel you can expect a level of quality and professionalism from experts who know recruitment and understand the market. With a team of experienced recruitment consultants, we can exploit into years of local recruitment experience and expertise. This enables us to bring the best roles and the best candidates together.
Our Services:


 Executive Search (Headhunting)

 Permanent Staffing

 Payroll Processing Service

 Contract Staffing

 Temporary Staffing and Casual Workers

 Foreign Recruitment (Overseas placements)

Awarded:
SME100 Awards 2020 - Singapores Fast Moving Companies
Awarded:


Best Recruitment Portal – (Singapore) – Bronze in 2019

Best Staffing Firm – (Singapore) – Bronze in 2020

Best Mid-Management Recruitment Firm – (Singapore) – Bronze in 2020

Best Recruitment Firm – Mid-management roles RM8000 - RM15000 per month (Malaysia) – Gold in 2017 and Bronze in 2020

Best Recruitment Firm – Non-management roles under RM8000 per month (Malaysia) – Silver in 2018

Best Executive Search Firm – (Malaysia) – Bronze Award in 2019 and 2020  

Voted by our valued clients and the public, HR Vendors of the Year Awards is one of Asia’s largest award shows dedicated to celebrating the achievements of organizations that do their best in serving the HR professionals. 
We are not only providing recruitment services but also solutions to employers in talent management, from employee’s on-boarding, performance management, to retention.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Search Personnel Private Limited for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

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