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Job Location | Singapore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | General & Wholesale Trading |
Functional Area | Not Mentioned |
EmploymentType | Full-time |
Job DescriptionThis position is responsible for managing and scaling our scope of service delivery for Finance BPOs, in order to ensure optimum utilization and efficiency across end-to-end processes, as well as managing strong partnership/financial arrangements with the BPOs. This role will also provide strategic direction, set vision and manage day-to-day engagement/partnerships between internal stakeholders and the BPOs to bring about compelling working relationship and collaboration to achieve overall organizational efficiency.This role reports to the SVP, Finance – BPO Management.ResponsibilitiesIn this position, you will:Set governance framework for Finance BPOs and oversee relevant internal controls to ensure effectiveness.Monitor BPOs’ performance against SLAs, including dashboards’ and tools’ development and maintenance.Log and track issues with BPOs, including alignment on remediation and controls with BPOs to ensure all open issues are closed appropriately.Review the optimal BPOs’ FTE requirements by conducting joint baselining exercises with BPOs.Manage BPO disaster recovery planning, updates and testing as well as contingency plans.Support contract negotiation, purchase requisitions and manage invoicing with Finance BPOs.Track and monitor all signed contracts and change requests with BPO, including raise PRs / POs, submit accruals at month end, perform GRs and review BPO invoices before submission for payment.Manage change requests with BPOs, including internal requests for budget.Facilitate the assimilation and transition of new entities/ workflow to Finance BPOs.Support to track projects/ new initiatives/ process changes with process owners, relevant stakeholders, tech etc and evaluate impact to BPOs.Manage BPO agents’ onboarding process, including account setup, system access, training, security / compliance requirements.Build trusting relationship and continuous interaction with internal stakeholders, as well as, BPOs to ensure high quality delivery of service and maximum customer satisfaction. Continue to improve the ways of working and relationships between internal stakeholders and BPOs.Identify and implement process improvement opportunities for execution in partnership with BPOs + functionsEvaluate and propose the optimal long term outsourcing model with cost-benefit and feasibility assessments, as well as, exploration of various outsourcing alternatives and vendors.Job RequirementsRequirementsMinimum 10-12 years of related experience with good understanding of accounting knowledge and centralized finance processes, with last 3-5 years of experience in establishing/managing BPO operations.Self-driven and results-oriented individual with ability to function independently and excel in a dynamic environment.Equipped with six sigma or similar qualification and strong project management skills and proven track record in successful project execution.Persuasive, possesses strong negotiation abilities, ownership and accountabilities.Excellent interpersonal, customer service, communication (written and oral), strong problem-solving and conflict resolution skills.Independent, technically competent and operationally hands on.Exposure to International / Regional business preferred.
Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions.
With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners.
Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).