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SAP Concur, Customer Success Partner Senior Advisor #JobsThatMatter

Job LocationSingapore
EducationNot Mentioned
SalaryNot Disclosed
IndustryComputer / Information Technology (Software)
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  JOB OVERVIEWOur SAP Concur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a CSP Senior Advisor, you will be responsible for a portfolio of Customers by developing long term relationships, measured through revenue growth, retention and advocacy. This is a strategic role working with our key customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company. In this role, you will spend your days partnering with our customers to provide strategic recommendations around maximizing the quantifiable business impact from their subscription with Concur.A CSP Senior AdvisorProactively engage and build partnership with Customer C-suite stakeholders and decision makers to support your clientele throughout the customer life cycle stages, from adoption, consumption, expansion and renewal.Meet & achieve Customer Success KPIs on retention, renewal, growth and advocacy.Own the Customer’s Success Planning and conduct Customer Business Reviews to drive adoption, consumption and value received from their utilization of the Concur solutions. Establish strategic relationship with customers and be seen as a trusted advisorCompetent in conveying and articulating both quantifiable and qualitative value and impacts to the Customer’s business. Work in partnership with Client Sales Executives (CSE) to devise and execute Customer Success and Revenue Plan, by active identification of opportunities through the conversations and review we have with the client, and passing them on to the CSE for further qualification and closure.Actively contribute and participate in organizational development, learning and growth projectsMaintain data integrity through regular and timely updates on the client’s success plan.Be a client advocate and a voice of reason as you collaborate across cross functional teams within SAP and Concur.Skills & Qualifications:10-12 years of account management or customer engagement experience in managing and growing a portfolio of existing customersCloud customer engagement experience with large global companies with a high-level of complexity, focus and intensity.Track record in establishing, maintaining and growing broad and deep relationships within each customer account. Experienced in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customerAbility to uncover how a customer defines success and the ability to align that vision with SAP Concur’s value delivery to create enduring trust-based partnershipsStrong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realizationProven track record of exceeding retention and growth targetsHighly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers’ matrix environmentUnderstanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions and how we help solve customer business problemsStrong business acumen and ability to drive a value-based conversationStrong conflict management skills. Ability to multitask and leverage the broader internal SAP teams to drive Customer win-win outcomes.Facilitate client meetings that measure progress and business impactMotivate and mobilize customers and cross functional partners through collaboration and clear communicationDrive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resourcesUncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutionsKEY SKILL SETS:Throughout the different phases of the Customer Lifecycle, we are looking at the following critical skills:Command skill: taking lead of the accountOrganizational agilityUnderstanding the customer’s organizational stakeholders, influencers and key personas - how they work, and their cultureCritical thinking: leveraging methodologies and tools that identify a customer’s business problems and understanding the methods and/or services required to address those problemsUnderstanding origin and reasoning behind key policies, practices, and proceduresPortfolio Planning: understanding where the opportunities and risks reside within their portfolio and creating a compelling point of view, strategy, and an execution plan to maximize retention, growth and optimizationMinimizing risk by driving utilization of the customer’s current assetsPosition Requirements:B.S. or B.A. required10-12 years in Customer Success and Customer Engagement role, knows that it takes to own a territory of accounts and be accountable for growing mindshare and wallet-share with assigned territory.Enterprise Software & SaaS industry experience preferredMust be a strong team player, can work collaboratively across multiple teamsStrong written and verbal communication skills, including negotiating skillsPassionate with a can-do attitudeStrong problem-solving skills. Aptitude to analyze a situation, define key objectives, make recommendations and execute on action plans.May require up to 10-30% travelAbility to pass a background checkWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

About Company

Do you demand the best from your professional career Are you inspired by excellence At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

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