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Project and Service Engineer

Job LocationSingapore
EducationNot Mentioned
SalarySGD 4K - 7,000 monthly
IndustrySecurity / Law Enforcement
Functional AreaNot Mentioned

Job Description

Job Role:You are responsible for delivering Integrated Security projects, and provide Service Support and maintenance services by using knowledge and experience of Electronic Security Systems.Job Responsibilities:Manage projects including Testing and commissioning, on site installation, repair, maintenance and test tasks.Project Management and Technical skills in project cycle (Pre-Sales to Post commission completion).Service Calls: Problem solving and delivering closure on integrated security system defects. Undertake Planned Preventative Maintenance (PPM) activity on existing systems. Programming of Security systems configurations, installing small additions and changes to the existing systems.Assist in Pre-Sales support including Bid preparation, Documentation and Costing.Undertake surveys and assist in preparation of pricing for works required at customer sites.Diagnose errors or technical problems and determine proper solutions and support engineering team in attending to service calls.Full cost control and resolution of any disputes.Deliver an end to end process with customersCommunicate effectively with all stakeholders around project status and timelines.Comprehend customer requirements and make appropriate recommendations. Build positive relationships with customersProactively identify risks that may affect response capability, specifications, budget and outcome of service quality.Produce timely and detailed reports on Projects and Services Support.Compliance with KPI’s, procedures and reporting requirements.Maintain high customer satisfaction ratings that meet company standards. Occupational Health and Safety compliance including subcontract liabilitiesComplete required training and development objectives within the assigned time frame Skills and Experience:Preferred - Certification in Project Management or equivalent qualification or strong experienceMust have - Proven 3-5 years’ work experience in the Electronic Security industry in an equivalent/similar role.Sound knowledge of the security systems industry and understanding of system designExperience/Certifications with major integrated Access Control / CCTV / Intruder systems / Perimeter detection systemsStrong interpersonal communications skills and the ability to communicate across diverse audiences – Written and SpokenStrong problem solving and exceptional analytical skills.Excellent Negotiation and Influencing SkillsStrong organisational skills in dealing with multiple issues & various deliverables.Proficiency in Microsoft office programsAble to work under tight timeline/pressure and deliver results.

About Company

AVTEL is a global security company, dedicated to helping organisations to protect what is important through robust, responsive and innovative security solutions. Our understanding of security technologies is matched by an appreciation of the practicalities of deploying them within complex environment


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