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Hotel Reservations Executive

Job LocationSingapore
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Hospitality
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

JOB SCOPEHelp guests with planning and booking reservations for Integrated Resort products and services.Understand guests’ needs and provide them with personalized solutions.Be customer centric with internal and external guests via all communication channels.Deliver high touch experience that is aligned with Company Service Strategy to all guests.Handle first level complaint with a pleasant disposition.Agility to handle services and requests effectively & efficiently.Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.Up to date with hotel information of events/activities to provide accurate information in a timely manner.Responsive to emergency situations in according to hotel guidelines.Contribute to achieve individual and team KPIs.Support other responsibilities that may be assigned from time to time.JOB REQUIREMENTSProven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.Proficient in English; multilingual is strongly preferred.Excellent communication skills, both verbal and written.Polite and confident with a great deal of patience.Customer centric attitude and work well under pressure.Compose in handling complaints and emergencies.Ability to multi-task and comfortable with applications and technology.Rotational shifts including public holidays and overnight shifts, depending on operation needs.High collaboration and adaptable to changes in a dynamic environment.Mature, meticulous, resourceful, organized, and able to work independently.Work is subjected to change to meet business/operational need.Able to work in front of computer and sit for extended periods of time.Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.

About Company

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.
The destination offers a luxury hotel, state-of-the art convention and exhibition facilities, theaters, world-class entertainment and the best shopping and dining in the region. The three hotel towers are crowned by the Sands SkyPark® on the 57th story. 
Product & Services
Conveniently located in the heart of the Central Business District and 20 minutes from Changi Airport.
• Hotel: The Marina Bay Sands hotel has three 55-story towers with 2,561 luxury rooms and suites. The three towers are capped by the Sands SkyPark, which offers 360-degree views of Singapore’s skyline. It is home to restaurants, lush gardens, an infinity edged swimming pool and the world’s largest public cantilever housing an observation deck.
• Expo and Conventions: The Sands Expo and Convention Center has 1.3 million square feet of flexible convention and exhibition space. It can host over 45,000 delegates, 2,000 exhibition booths and 250 meeting rooms. It features Southeast Asia’s biggest ballroom, which can accommodate 6,600 people for a banquet, and up to 11,000 for an auditorium-style lecture.
• Shopping: The Shoppes at Marina Bay Sands has 800,000 square feet of retail and dining space. Luxury retailers include Bally, Cartier, CHANEL, Ferragamo, Franck Muller, Gucci, Hermès, Hublot, Hugo Boss, Louis Vuitton, Miu Miu, Omega, Patek Philippe, Prada, Tiffany & Co. and Yves Saint Laurent. New brands include Anne Fontaine, Henry Cotton’s, Leviev, Marisfrolg, Moiselle, Rabeanco, Stefano Ricci, and Wolford.
• Restaurants: Dining at Marina Bay Sands is a gourmet experience with over 50 dining choices. These include celebrity-chef restaurants helmed by Mario Batali, (New York), Daniel Boulud (New York), Wolfgang Puck (Los Angeles), Guy Savoy (Paris), Tetsuya Wakuda (Sydney) and Justin Quek (Singapore). Marina Bay Sands features signature restaurants, modern bistros and a premium food court.
• Entertainment: Marina Bay Sands energizes the entertainment and nightlife scene in Singapore with nightclubs, world-class entertainment, a museum and a casino. The museum, which has a lotus-inspired design, will feature blockbuster exhibitions from around the world. Two state-of-the-art theaters will open with a total of about 4,000 seats. The Broadway hit The Lion King will debut in Sands Theater, with Le Theater presenting shorter-run shows such as concerts, award ceremonies and gala events. The outdoor event plaza along the promenade next to Marina Bay will host audiences for watching events on the bay or on the plaza. 

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