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Guest Services Supervisor (Hotel) - 498905

Job LocationSingapore
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Hospitality
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Summary of Job ResponsibilitiesAs a Guest Services Supervisor, you will be responsible for the overall Guest Services Operations during your shift. This comprises of storage rooms, manpower deployment and break board management.Lead a team of Guest Services Dispatchers, Bell Captains and front-line bellmen and doorman in achieving service excellence for Guest Services Operations. You are expected to critically support the Guest Services Manager and work with Guest Services Dispatchers to ensure that all the tasks being executed timely according to the standard set by the department.You will be required to supervise the Front drive operations for Tower 1, Tower 3 and all the storage rooms and set up for groups. You are expected to work closely with the Guest Services Dispatchers, Bell Captains, bellman and doorman.As Guest Services Supervisor, you are expected to be familiar with MBS’s business processes to understand operations environment. You will be involved in testing and taking the lead of all business application such as PMS, FCS and etc.You are expected to handle team member’s issues and complex matters such as process failure, complaints, and poor productivity. Moreover, you will be involved in training and mentoring new and current team members. In your role, you will report to the Guest Services Manager and work closely with other internal departments such as Front Office, Housekeeping, Services Management and etc.Job ResponsibilitiesCommunicates to team members on departmental updates, issues and guest-related matters during pre-shift briefings.Monitors baggage handling requests which include luggage delivery and pick-up for arrivals and departures.Supervises the luggage storage rooms to ensure baggage is properly arranged and stored (as recommended) and that the environment is hazard-free.Handles baggage-related requests such as long-term/short-term storage, luggage repair and etc.Competent to operate property management system to carry out and delegate task.Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department.Involves in scheduling Bellmen on break board and assist management of scheduling.Assigns duties to Bellmen during shift to ensure proper follow-ups.Competent to operate FCS system to carry out and disseminate task to the Bellman.Register guest in the Property Management System (Opera). Record and update all pertinent data into guest details as needed.Be conversant with all facets of the Bell Service operations including fire safety and emergency related procedures.Performs any other duties and responsibilities as and when assigned by the management.JOB REQUIREMENTSCertificate in Hospitality Operations from a recognized institution preferred.Minimum 2 years in similar capacity or has work in the managerial Hotel role for a large operating environment and team of people.Excellent guest relations, communication skills and problem solving skills.Skill of basic computer such as Microsoft Words and Excel is essential.You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

About Company

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.
The destination offers a luxury hotel, state-of-the art convention and exhibition facilities, theaters, world-class entertainment and the best shopping and dining in the region. The three hotel towers are crowned by the Sands SkyPark® on the 57th story. 
Product & Services
Conveniently located in the heart of the Central Business District and 20 minutes from Changi Airport.
• Hotel: The Marina Bay Sands hotel has three 55-story towers with 2,561 luxury rooms and suites. The three towers are capped by the Sands SkyPark, which offers 360-degree views of Singapore’s skyline. It is home to restaurants, lush gardens, an infinity edged swimming pool and the world’s largest public cantilever housing an observation deck.
• Expo and Conventions: The Sands Expo and Convention Center has 1.3 million square feet of flexible convention and exhibition space. It can host over 45,000 delegates, 2,000 exhibition booths and 250 meeting rooms. It features Southeast Asia’s biggest ballroom, which can accommodate 6,600 people for a banquet, and up to 11,000 for an auditorium-style lecture.
• Shopping: The Shoppes at Marina Bay Sands has 800,000 square feet of retail and dining space. Luxury retailers include Bally, Cartier, CHANEL, Ferragamo, Franck Muller, Gucci, Hermès, Hublot, Hugo Boss, Louis Vuitton, Miu Miu, Omega, Patek Philippe, Prada, Tiffany & Co. and Yves Saint Laurent. New brands include Anne Fontaine, Henry Cotton’s, Leviev, Marisfrolg, Moiselle, Rabeanco, Stefano Ricci, and Wolford.
• Restaurants: Dining at Marina Bay Sands is a gourmet experience with over 50 dining choices. These include celebrity-chef restaurants helmed by Mario Batali, (New York), Daniel Boulud (New York), Wolfgang Puck (Los Angeles), Guy Savoy (Paris), Tetsuya Wakuda (Sydney) and Justin Quek (Singapore). Marina Bay Sands features signature restaurants, modern bistros and a premium food court.
• Entertainment: Marina Bay Sands energizes the entertainment and nightlife scene in Singapore with nightclubs, world-class entertainment, a museum and a casino. The museum, which has a lotus-inspired design, will feature blockbuster exhibitions from around the world. Two state-of-the-art theaters will open with a total of about 4,000 seats. The Broadway hit The Lion King will debut in Sands Theater, with Le Theater presenting shorter-run shows such as concerts, award ceremonies and gala events. The outdoor event plaza along the promenade next to Marina Bay will host audiences for watching events on the bay or on the plaza. 

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