Executive (Customer Service)

ST Engineering Autonomous Solutions Pte Ltd

Job Location	Singapore
Education	Not Mentioned
Salary	Not Disclosed
Industry	Computer / Information Technology (Software)
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job SummaryTo be well-versed in the payment policies/guidelines, operation of the Centre and the Internet eServices so as to close off all customers’ queries satisfactorily in accordance to established service standards.Key Accountabilities / ResponsibilitiesHandle customers’ queries (phone / email) escalated from the general Call CentreHandle walk-in customerHandle 1st level troubleshooting with regard to the Internet eServicesEscalating complex queries for superior’s interventionEngaging customer in change management campaignSuggest improvement arising from interaction with the customersSubmit daily report in a timely mannerJob SpecificationsEDUCATIONMinimum GCE ‘A’ Level / Diploma HoldersEXPERIENCERelevant experience in customer service is an advantage.SKILLSMeticulousGood interpersonal and communication skills.Result oriented

About Company

A leading provider of smart city solutions, we offer a comprehensive and integrated suite of mobility, utilities, infrastructure, and environment solutions that’s powered by deep capabilities in digital connectivity, analytics, artificial intelligence and robotics. Our smart solutions span rail and road, autonomous and electric vehicles, mobility payment systems, building access and security systems, as well as IoT solutions for lighting, water and energy management.With a growing track record of 700 projects across 130 global cities, we help cities transform into connected, resilient and sustainable spaces, enhancing quality of life for communities all over the world.

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