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Job Location | Singapore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Printing / Publishing |
Functional Area | Not Mentioned |
EmploymentType | Full-time |
Roles & ResponsibilitiesAs part?of?our Enterprise Services, Tradedesk is?the?first line?of?defense?and?the?first line?of?offense. We?are?the?domain experts. We?are?a group?of?highly technical individuals who provide high-level?support for Bloomberg?s sell-side?and?buy-side clients,?working?alongside Enterprise Sales?and?Product?to?influence client usage patterns, ensure accurate responses?to?our multi-asset analytics inquiries, gather feedback, mentor?and?educate?new?employees?and?develop them into future specialists with deep product knowledge.Whats?the?roleOur Tradedesk?team?is?aligned?to?our industry leading sell-side Fixed Income Trading Solution (FIT) that delivers?global?order, execution?and?position management tools for front-office professionals as well as?middle?and?back office operations. As part of this?team?youll provide solutions?to?help bring exceptional?service?to?our existing clients as well as on-boarding?new?clients.?Youll?need?to?be?comfortable with building a detailed knowledge?of?our order management systems?and?technology solutions.There?are?multiple?opportunities?to?further?your?career?across?the?department?or?the?company, becoming a Subject Matter Expert within?the?team,?or?progressing into an Enterprise Relationship Support?role.Well trust?you?to?focus on?the?3 core areas below:Client?Service???At?Bloomberg we pride ourselves on focusing on customer experience, providing our clients with?the?fastest?and?most?knowledgeable solutions.?You?will?have?an adaptable approach, using?your?product knowledge?and?acquired client intel?to?build?and?maintain credible relationships with?your?clients, create clear?and?up-to-date documentation?of?client needs,?and?actively communicate effectively with internal?and?external stakeholders.Product?and?Domain Expertise -?You?ll know?your?customers? business, our competitors,?and?Bloomberg?s product offerings. Keeping up?to?date with market trends whilst understanding?the?impact on our clients?is?essential.?You?will develop?your?knowledge?of?our products?and?customers workflows, sharing?and?building this knowledge across?your?team.Business Impact - This is?the?value-add brought?to?internal stakeholders, including Product, Sales, Implementation?and?Engineering.?Youll?be?involved in generating leads?and?contributing?to?sales campaigns, prioritising product enhancement requests for our Product?and?Engineering teams,?and?providing valuable customer intelligence that drives product improvements?and?sales performance.You?ll?need?to?have:3+?years?experience?working?in?a Financial Services?or?a Financial Technology company- Minimum 1 year?of?experience supporting or using electronic trading systemsPrevious experience?in?a client facing position covering Fixed Income marketsKnowledge?of?sell-side markets?and?an understanding?of?the?full trade life cycle?of?OTC instrumentsAbility?to?communicate well at?all?stakeholder levels (technical contacts, product managers, traders, executive?team?etc.)The?ambition?to?take ownership?and?become a proactive collaborator with?strong?multi-tasking?and?prioritisation skillsExcellent customer?service?skillsAbility?to?assist with product testing?and?project management?workDemonstrated continuous?career?growth within an organisationStrong?presentation?and?communication skills?in?EnglishWe?d love?to?see:Business fluency in an additional?Asian?language,?to?enhance?the?support experience for our clients around?the?APAC regionKnowledge?of?connectivity protocols such as FIX, TNP, XMLInterest in technology?and?coding skillsIf?this sounds like?you:Apply?if?you?think we?re a?good?match. We?ll get?in?touch with?you?to?let?you?know?the?next steps?but?in?the?meantime feel free?to?browse this:http://www.bloomberg.com/professionalBloomberg?is?an equal opportunity employer?and?we value diversity?at?our company. We?do?not?discriminate on?the?basis?of?age, ancestry,?color,?gender?identity?or?expression, genetic predisposition?or?carrier?status, marital?status,?national?or?ethnic origin, race, religion or belief, sexual orientation, sexual?and?other reproductive health decisions, parental?or?caring?status,?physical?or?mental?disability, pregnancy?or?maternity/parental leave, protected veteran?status,?status?as a victim?of?domestic violence,?or?any other classification protected by applicable law.Bloomberg?is?a?disability?inclusive employer.?Please?let us know?if?you?require any reasonable adjustments?to?be?made for?the?recruitment process.?If?you?would?prefer?to?discuss this confidentially,?please?email?us.
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