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Enterprise Services - Customer Support, Fixed Income Electronic Trading

Job LocationSingapore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPrinting / Publishing
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Roles & ResponsibilitiesAs part?of?our Enterprise Services, Tradedesk is?the?first line?of?defense?and?the?first line?of?offense. We?are?the?domain experts. We?are?a group?of?highly technical individuals who provide high-level?support for Bloomberg?s sell-side?and?buy-side clients,?working?alongside Enterprise Sales?and?Product?to?influence client usage patterns, ensure accurate responses?to?our multi-asset analytics inquiries, gather feedback, mentor?and?educate?new?employees?and?develop them into future specialists with deep product knowledge.Whats?the?roleOur Tradedesk?team?is?aligned?to?our industry leading sell-side Fixed Income Trading Solution (FIT) that delivers?global?order, execution?and?position management tools for front-office professionals as well as?middle?and?back office operations. As part of this?team?youll provide solutions?to?help bring exceptional?service?to?our existing clients as well as on-boarding?new?clients.?Youll?need?to?be?comfortable with building a detailed knowledge?of?our order management systems?and?technology solutions.There?are?multiple?opportunities?to?further?your?career?across?the?department?or?the?company, becoming a Subject Matter Expert within?the?team,?or?progressing into an Enterprise Relationship Support?role.Well trust?you?to?focus on?the?3 core areas below:Client?Service???At?Bloomberg we pride ourselves on focusing on customer experience, providing our clients with?the?fastest?and?most?knowledgeable solutions.?You?will?have?an adaptable approach, using?your?product knowledge?and?acquired client intel?to?build?and?maintain credible relationships with?your?clients, create clear?and?up-to-date documentation?of?client needs,?and?actively communicate effectively with internal?and?external stakeholders.Product?and?Domain Expertise -?You?ll know?your?customers? business, our competitors,?and?Bloomberg?s product offerings. Keeping up?to?date with market trends whilst understanding?the?impact on our clients?is?essential.?You?will develop?your?knowledge?of?our products?and?customers workflows, sharing?and?building this knowledge across?your?team.Business Impact - This is?the?value-add brought?to?internal stakeholders, including Product, Sales, Implementation?and?Engineering.?Youll?be?involved in generating leads?and?contributing?to?sales campaigns, prioritising product enhancement requests for our Product?and?Engineering teams,?and?providing valuable customer intelligence that drives product improvements?and?sales performance.You?ll?need?to?have:3+?years?experience?working?in?a Financial Services?or?a Financial Technology company- Minimum 1 year?of?experience supporting or using electronic trading systemsPrevious experience?in?a client facing position covering Fixed Income marketsKnowledge?of?sell-side markets?and?an understanding?of?the?full trade life cycle?of?OTC instrumentsAbility?to?communicate well at?all?stakeholder levels (technical contacts, product managers, traders, executive?team?etc.)The?ambition?to?take ownership?and?become a proactive collaborator with?strong?multi-tasking?and?prioritisation skillsExcellent customer?service?skillsAbility?to?assist with product testing?and?project management?workDemonstrated continuous?career?growth within an organisationStrong?presentation?and?communication skills?in?EnglishWe?d love?to?see:Business fluency in an additional?Asian?language,?to?enhance?the?support experience for our clients around?the?APAC regionKnowledge?of?connectivity protocols such as FIX, TNP, XMLInterest in technology?and?coding skillsIf?this sounds like?you:Apply?if?you?think we?re a?good?match. We?ll get?in?touch with?you?to?let?you?know?the?next steps?but?in?the?meantime feel free?to?browse this:http://www.bloomberg.com/professionalBloomberg?is?an equal opportunity employer?and?we value diversity?at?our company. We?do?not?discriminate on?the?basis?of?age, ancestry,?color,?gender?identity?or?expression, genetic predisposition?or?carrier?status, marital?status,?national?or?ethnic origin, race, religion or belief, sexual orientation, sexual?and?other reproductive health decisions, parental?or?caring?status,?physical?or?mental?disability, pregnancy?or?maternity/parental leave, protected veteran?status,?status?as a victim?of?domestic violence,?or?any other classification protected by applicable law.Bloomberg?is?a?disability?inclusive employer.?Please?let us know?if?you?require any reasonable adjustments?to?be?made for?the?recruitment process.?If?you?would?prefer?to?discuss this confidentially,?please?email?us.

About Company

Bloomberg is the worlds primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions.
At Bloomberg, we are guided by four core values that are the foundation of our continued success: innovation, collaboration, customer service and doing the right thing.
We harness the power of data and technology to organize, understand and improve our world.
Its our purpose. Come find yours.

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