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ECommerce Operations Lead

Job LocationSingapore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEntertainment / Media
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

DescriptionMediacorp has the widest range of media platforms in Singapore spanning digital, television, radio, print and out-of-home media. Its mission is to engage, entertain and enrich audiences.Sitting in the newly formed Content Commerce team, we create and capitalise shoppable moments from Mediacorp’s suite of media platforms, generating consumer desire and capitalising consumer intent.In this role, you’re the point person ensuring smooth operations across our eCommerce platforms, ranging from successful merchant onboarding to customer satisfaction.The ideal candidate will be working closely with Product Development, Digital Marketing and Merchandising in day-to-day operations, managing merchants and customer needs. You should have a keen eye to detail, meticulous in execution and have a knack for building effective and efficient processes.ResponsibilitiesDefine, develop and execute processes to ensure smooth operations from both merchant and customer perspectives.Be the point of content for merchants on the eCommerce platform, managing accurate and enticing product listings to be cued into order during a live stream.Work closely with customer service officers to ensure customer needs are timely met, and issues resolved as efficiently as possible.Ensure timely and accurate payment reconciliation with merchants and the wider finance team in Mediacorp.To work with merchandisers and digital marketing members on effective curation of products on various eStore site sections and bundle creations.Requirements4 - 6 years experience in eCommerce operations, logistics or digital store managementStrong operational experience in working on Magento platformsHad demonstrated experience in customer service, and/or worked in a service recovery roleGood knowledge of backroom operations in eCommerce setupsHas good communication and interpersonal skillsPossesses excellent self motivation to iterate and improve on processes to enable seamless merchant selling and customer buying experiences.Mediacorp is committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

About Company

Mediacorp is Singapore’s leading media company with the most complete range of platforms, spanning television, radio, newspapers, magazines, movies, digital and out-of-home media.
 
It pioneered the development of Singapore’s broadcasting industry, with the broadcast of Radio in 1936 and Television in 1963.
Today, Mediacorp has over 50 products and brands in four languages (English, Mandarin, Malay and Tamil), reaching out to all adults in Singapore every week.
Initiatives in the new digital space include Internet TV-on-demand, High Definition TV broadcast and Over-the-Top (OTT) interactive services.
Beyond Singapore, Mediacorp is an active regional player through co-productions in TV dramas and movies, magazines publishing, as well as Channel NewsAsia International, one of the first Asian-owned English news channels.
Our financial and strategic relationship in the region includes International Media Corporation in Vietnam, which was set up to develop and produce television entertainment and economic news content. Mediacorp also has a stake in Singapore-based retail firm Reebonz, one of the regions fastest growing luxury online retailers and a majority stake in Cubinet Interactive, a Malaysian digital games publisher.
Winner of numerous international awards and accolades including Asian Television Awards Terrestrial Broadcaster of the Year, Mediacorp’s mission is to engage, entertain and enrich audiences by harnessing the power of creativity.

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