Customer Service Executive (Branch Service Line)

Job Location	Singapore
Education	Not Mentioned
Salary	Not Disclosed
Industry	Government / Defence
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

What the role isCustomer Service Executive - You work in a call centre environment.What you will be working onHandle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.Promote, educate and guide callers on the use of HDB’s e-ServicesProvide case-specific advice and quality customer service to customers over the phoneKeep abreast with latest policies and procedures so as to provide accurate information to customersResolve customer’s queries effectively and escalate problems promptlyWork as a team to ensure that call centre service KPIs are metAny other tasks assignedWhat we are looking forYou shouldPossess effective telecommunication & strong customer service skillsHave a passion to deliver customer-centric serviceProficient in English and another languageCan size up customers’ enquiries accurately and document them quickly in the systemCan handle stressful situations appropriatelyBe meticulous and independentExperience in customer service or call centre will have an added advantageSuccessful candidates will be offered a 1+1 year contract.All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

About Company

We are Singapores public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home.
Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.

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