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CIB Operations - eCommerce Client Service Analyst #UrgentHire #JobsThatMatter

Job LocationSingapore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Job DescriptionJ.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.The FICC eCommerce Client Service (eCS) team is responsible for the 24 / 5.5 pre-execution operational support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms. Our external clients include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions. Primary functions of the team include client onboarding, product enablement, technical support and client queries resolution. eCS are part of the newly formed Digital Client Services, a team tasked to reimagine the client experience and unlock the value in client service. A member of the team, main responsibilities will include:Timely and accurate enablements of clients and users onto e-Trading platforms (internal and vendor)Provide Training’s and Demo’s to clients of JPM in-house e-Trading platformsParticipate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the businessData generation to help aid business decisions and drive management resourcingRapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client. Liaise internally to resolve client system access and connectivity issuesKnowledge and Skills:Minimum 2 years of relevant working experience within FX Trade Support/ Middle Office / Client Servicing functionsFluency in Chinese language is preferred, as the candidate may be interacting with Chinese clientsPrior experience within banking industry is preferredProactive and willing to drive new initiatives and changesGood analytical skills, due diligence and attention to detailExcellent interpersonal skills, good attitude, and strong communication / presentation skillsFlexibility around work schedule and willingness to provide start of week support from 5am Sydney timeAble to multi-task and work in a very fast-paced and stressful environmentAble to work in a high pressure environmentWe’re a global company whose primary business language is English and so fluency in written and spoken English is requiredBachelor’s degree or equivalent

About Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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