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Job Location | Singapore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Non-Profit Organisation / Social Services / NGO |
Functional Area | Not Mentioned |
EmploymentType | Full-time |
Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely mannerManage the day-to-day AIC Link operations to deliver prompt and quality customer serviceEngage client/caregiver in identifying clients care needs and wishes, formulate care/service plans and linking client to service provisionAssess and match relevant financial schemes and facilitate application to support clients care expensesProactively solicit feedback from clients/caregivers for service standards review and improve customer satisfactionProactively liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilitiesParticipate in case discussion or client/family conference with relevant stakeholdersParticipate, collaborate and contribute to initiatives/projects/eventsAssist/contribute as subject matter expert for the continuous improvement to system, process and serviceCollate data, monitor trends of referrals and identify possible service gapEnsure proper documentation of all transactions into the IT system or/and case notesProfessional qualification in Nursing or Allied Health disciplines relevant to the jobAt least 3 years of experience in related field in acute and/or community healthcare settings in SingaporeKnowledge in geriatrics, community services and financial schemes will be an advantageProficient in Microsoft Office (Word, excel, powerpoint)Good problem solving skills and attention to detailPro-active work attitude with good interpersonal, communication and organizational skillsGood collaborator who is able to work effectively and harmoniously with internal and external stakeholdersKeep abreast on the various clinical assessment tools, community services and schemesAble to work independently, multitask effectively under pressure and highly adaptable to changesAble to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of workAble to work on Saturday when required/rosteredCandidate may be required to carry out the above-mentioned duties in AIC HQ or hospital setting
About Agency for Integrated Care Pte LtdAgency for Integrated Care Pte Ltd (AIC) aims to create a vibrant care community for people to live well and age gracefully. Our role at the heart of Singapore’s care sector brings the entire community together to improve lives through care. With the belief that care is uplifted by the power of community, we play an active part in spreading care throughout the community. Supporting clients and seniors will always remain at the Heart of what we do at AIC.