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AVP / Senior Associate, UX Researcher, Enterprise, Group Design #UrgentHire

Job LocationSingapore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

What youll be doingYou will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality—where our customers live. You will keep asking, Why are we doing this again. And not be satisfied with the answer, If we build it, they will come.Heres what your week might look likeNot everything has to be tested. You will identify when research is required and when best practices are the way to go. And you will help us communicate that to our stakeholders.You will do the groundwork: qualitative and quantitative research. Weve done some interesting stuff: diary study (we got people to log all their payments and write about each), Ethnography (observe how small merchants are coping with digital payments) and others. In short, we love to experiment and hope you will join in.Once youve done the research, youll create sharp and concise reports full of actionable findings. Your reports will be things of beauty that will inspire your colleagues to truly start seeing through the eyes of our customers.UX is a pretty established discipline here at DBS ( thanks to one person especially), but we can always use help to evangelise the importance of good UX Research, and how, just because it has the word research in it, it doesnt take months!Here are the experience and skills wed love you to haveYou have 5 to 8 years of relevant experience.Youve had hands-on involvement with an end-to-end research process.You have a working knowledge of qualitative and quantitative data analyses, usability testing, eye tracking, card sorting, survey evaluation, A/B and multivariate testing and heuristic evaluations.You can filter out noise to uncover actionable insights. In our experience, people who are organised, methodical and analytical are very good at this.You are an eloquent public speaker and an accomplished report-writer.You are an empathic human being with interest in psychology, anthropology, human-computer interaction, cognitive science and business.Bonus pointsYou have experience in the fintech industry.Youve been a designer yourself (or have some design experience). We find that it really helps when working with designers.You are a best practice junkie and have a treasure trove of usability research around the best design pattern to use.Youre kind of a behavioural science geek.Your team and careerYou will belong to two families: the Enterprise Group UX Design team and Research & Insights team. You will report to a research lead, and work very closely with people from Research & Insights. You will own user research for Enterprise key products.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The banks AA- and Aa1 credit ratings are among the highest in the world.DBS is at the forefront of leveraging digital technology to shape the future of banking, and has been named “World’s Best Digital Bank” by Euromoney in 2016 and 2018. The bank has also been recognised for its leadership in the region, having been named “Asia’s Best Bank” by several publications including The Banker, Global Finance, IFR Asia and Euromoney since 2012. In addition, the bank has been named “Safest Bank in Asia” by Global Finance for nine consecutive years from 2009 to 2017.DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of its 26,000 staff, representing over 40 nationalities.

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