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Applications Support, Consumer & Community Banking, SG - #UrgentHire #JobsThatMatter | - #LetsGoToWork

Job LocationSingapore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Job DescriptionWorking in Application Support means youll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. Youll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, youll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, youll have the opportunity to develop professionally —and to grow your career in any direction you choose.The Consumer & Community Banking (CCB) Production Management, Digital Mission Control (MC) manages digital channel availability on a 24x7 basis. The US day is supported by the teams in Columbus/Houston and the US overnight is mainly supported by Singapore/India teams. The MC is entrusted with end-to-end monitoring responsibilities of the Digital (online and mobile channels) environment as well as other production management responsibilities. Its aim is to resolve 90% of all digital incidents without escalations and therefore has SMEs present onsite on all shifts 24x7. The shift-lead has production responsibilities across the shift and has to take key decisions in ensuring the quickest ways to mitigate incidents with minimal client impacts.This role requires a wide variety of strengths and capabilities, including:BS/BA degree At least 8 years of experiences in application support or infrastructure support or application developmentBasic knowledge of application development - JavaThe role requires weekend support as part of shift based coverageStrong technical background in Middleware, Unix, DB2, Splunk, Dynatrace, WebLogic, WebSphere, Web Servers,AWS (Cloud) and Retail banking channel application flowsWorking knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as neededProvide onsite technical leadership and decision taking for quick service restorationsKey decision taker in terms of failovers, isolating DC and preserving customer experienceSpecific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architectureLeverage tools expertise to perform targeted flow-triage during major incidentsDrive Technical Bridges with information from monitoring and other specific toolsFlexible and adaptable in response to changing demandsGood communications skills – managing global bridges/ writing executive notificationsExperience working with geographically distributed and culturally diverse work-groupsHands-on with technical operations – high pressure shift environmentKnowledge of the emerging payments technologies and digital walletsMulti- tasking is essential – listening, writing, reviewing and sending executive communicationsPreferred/Desired SkillsRetail banking experience is preferredCustomer centric - preferable from technical support roles and/or professional servicesAbout UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.About the TeamOur Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

About Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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