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Customer Support Executive

Job LocationSeletar
EducationNot Mentioned
SalaryNot Disclosed
IndustryAerospace / Aviation / Airline
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

ResponsibilitiesManage and develop a portfolio of multiple current customers (airlines, brokers, OEMs, Lessors,..)Maintain regular contact (by phone, email, regular meeting) with all current and new customers by taking their requests and answering it in a proactive manner.Administers customer account, including ERP contract administration and handling of orders administration.Provides prompt response to customer on price, capability and delivery schedules and any other enquiriesEnsures customer order status, weekly status reports, purchase orders, quotations and invoices are accurately generated and recordedLiaise with our Internal Stakeholders and/or Singapore/French officeAssist on customers’ AOG requestInterpret and clearly document customer requirements to anticipate, meet and exceed their needsParticipate to the Company’s sales targetFollow-up on payment with customersUpdate the QDS systemAny other duties as assigned by supervisorJob requirements:Minimum ‘O’ Levels/ Diploma in any relevant Minimum 2 years of related experience in the aviation industry preferredExcellent written and oral communication and presentation skillsStrong work ethics, team player, customer oriented with meticulous mindsetSelf-motivated person who can bring ideas and improve our existing processesProficient in Microsoft applications and ERP such as M3 or SAPKnowledge in Power BI system will be a plus.Travel required for this position.Fluent in English

About Company

We are a French leading independent provider of maintenance (MRO) and modification services for the civil and military aircraft business. To become your privileged partner we create dedicated solutions according to your needs.

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