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Customer Service Agent

Job LocationSeletar
EducationNot Mentioned
SalaryNot Disclosed
IndustryAerospace / Aviation / Airline
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at homeIncrease customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficientlyProvide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationshipsRecommend and implement programs to support customer needsAttend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirementsParticipate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environmentIdentify and report potential hazards and near misses as well as occurrences as required by the reporting systemRequirements:High School Diploma/GED or equivalentValid drivers license (Class 3)English language skills (e.g. B2 proficiency level or equivalent)Chinese speaking preferred to be able to handle concerns and queries from Chinese speaking passengersGood communication skillsCommon courtesy and customer orientationAbility to work flexible schedules (Shift Work) and in various weather conditionsDesired Characteristics:Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantageAbility to work calmly and effectively under pressureStrong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

About Company

As a globally recognized leader in the business aviation industry, we have been ensuring your health and safety for half a century. Whether you are interested in maintenance, completions and refurbishment, FBO, aircraft charter, aircraft management or staffing, rely on our award-winning aircraft-support services to meet your needs — wherever you are or want to go.
Founded in Switzerland as a small family-owned private aircraft maintenance operation in 1967, our team of nearly 4,500 aviation professionals is deployed at more than 20 facilities throughout Europe, the Middle East, Asia, Pacific and North and South America.
We are fully dedicated to meeting your aviation requirements to the highest standards and service levels, which we achieve by focusing on quality, innovation and continuous improvement. Through our comprehensive scope of services and truly global network, we provide the added benefit of meeting or exceeding your expectations under one company umbrella.

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