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Job LocationPunggol
EducationNot Mentioned
SalarySGD 2.3K - 2.5K monthly
IndustryComputer / Information Technology (Software)
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Key Roles and Responsibilities:First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users) - this is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc. Responsible for customer interactions and Respond SLAIdentify problems and errors prior to or when they occurRoutinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigate first line incidents assigned and identify the root cause of incidents and problemsProvide telephonic or chat support to clients when requiredFollow the required handover procedures for shift changes to ensure service continuityReport and escalate incidents where necessaryEnsure the efficient and comprehensive resolutions of incidents and requestsProactively identify opportunities for work optimisationUpdate existing knowledge articles or create new onesIdentify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

About Company

NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Data, and NTT Security. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace, and deliver services in over 200 countries and regions. Together we enable the connected future.

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