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IT Software Support Executive

Job LocationPaya Lebar
EducationNot Mentioned
SalarySGD 2.5K - 3K monthly
IndustryHeavy Industrial / Machinery / Equipment
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Job Position (Software Support Executive) & ResponsibilitiesWork closely with new and existing clients to provide software support via Whatsapp, through remote sessions (teamviewer).Office-based and on-site support, installation and re-installation.Work with partners to resolve support and installation related issues.Ensure that support and installation deadlines are met and up to client’s expectations.Learn existing and new technologies that the company has and will be taking on.Propose innovative solutions to challenging problems.Work with hardware support and software developers to implement solutions.RequirementsAt least polytechnic (diploma) and aboveAble to learn how to manage client servers, and implement works on client servers such as File Transfer Protocol (FTP), software installation, task scheduling etc.Able to host a cloud server by creating new instances on AWS & other cloud hosting platforms.Able to work with software developers to do testing, and support.Learns quickly, has natural problem-solving skillsLearn to handle and support all the different types of software that the company will be taking on (eg. Time Management software, Payroll software, POS systems etc.)Independent with need for minimal training and supervision.Be the go-to contact person for clients when they require software support.

About Company

Time Access International is an organisation which is reputable for marketing high level quality products and providing an unparalleled after-sales service through its well-trained and responsive sales and technical team. Time Access International is currently the Market Leader for the Amano World Class Time Recorder. Amano Japan was established in the year 1931, and has provided more than 80 years of quality products. Amano is a longstanding household name for time recorders, and Amano Corporation Japan continues to live up to its reputation of producing products of only the best quality. Time Access International is the Authorised Distributor for Amano Japan. We specialise in Attendance Time Recorders, provide abundant stocks, spare parts and an unrivalled after sales service. Currently we have a growing customer base of more than 20,000 in Singapore. Some of our notable clients include:

Singapore Technologies Aerospace (ST Aerospace) Land Transport Authority ( LTA ) Government
Government Investment Corporation (G.I.C) Hotel 81 Jack’s place Kopi tiam.  

Predominantly, we provide World Class Amano Time Recorders. Our products range from

Computerised Time Recorders (Biometric Finger Print, Advanced 3-Dimensional Biometric Hand Punch, Proximity, Barcode, Magnetic Card Readers)
Punch Card Time Recorders

Other products include Watchman Clocks, Date & Time Stamps, Check Writer and Shredder machines. Time Access International is committed to providing only the highest level of quality solutions, along with an unrivalled effective after-sales service to each and every one of its clients.

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