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Job Location | Novena |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Hotel / Hospitality |
Functional Area | Not Mentioned |
EmploymentType | Full-time |
JOB PURPOSE:Ability to deal effectively, to motivate staff and attain the best possible standards with regards to the cleanliness and maintaining the good condition of the guest rooms and public area. Eye for details andable to provide the finest service for our guests and ensure a high level of guest satisfaction.Maintain a good relationship among other department to achieve a cohesive working environment.PRINCIPLE ACCOUNTABILITIES:Inspection of property in order to ensure highest cleanliness standards & quality consistentlyInvolve in Housekeeping Associates training needs, motivation, further development & well-being.Set a good role model to associates and lead with good example.Reviewing guest feedbacks & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Housekeeping TeamEstablish, revise & improve on Housekeeping SOPs in term of ease of processes for our associates and improving our customers’ experience.Revise and analyze Housekeeping Associates’ performance and productivity.Involve in staff performance appraisal and provide suggestive improvement measure.Be a great communicating bridge between management and non-management associates in order to instill a service oriented culture (responsive, respectful & delivering great experiences) among Housekeeping TeamInvolve in pre and post inventory process.Well groomed and set good role model to associates.Able to meet up with guest to meet their personal preference, special attention and create a smooth stay with the hotel.Involve in stock inventory and purchase assigned by Executive Housekeeper.Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.ABILITIES / KEY COMPETENCIES / SKILLS:Practical Experience and Knowledge· Prefer with Room Attendant and Supervisor experience.Communication Skills· English - both oral and written.IT Skills· Opera, Microsoft OfficePersonal Characteristics / Behavioural Traits· Assertiveness, integrity, leadership by example, people oriented, foster team work, decisive, listening skill, customer focus, initiative, quality standards, stress tolerance, respectful, details, strong in numbers
Wyndham Hotel Group, the worlds largest and most diverse hotel company with over 7,300 hotels worldwide, is managing two hotels brands for the first time in Singapore.
Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park offers almost 800 rooms aimed at both value-conscious business and leisure travellers. Located in Balestier, both hotels flanks the culturally inspired Zhongshan Park, making it the one and only hotel-by-the-park development in Singapore.