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Job Location | North-East |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Consulting (IT, Science, Engineering & Technical) |
Functional Area | Not Mentioned |
EmploymentType | Full-time |
ResponsibilitiesProvide Support for Oracle Opera application for hotel industry.Oracle Hospitality Reporting and Analytics Standard Cloud ServiceOracle Hospitality Multiproperty Cross Reservation Cloud ServiceOracle Hospitality Web Self-Service Cloud ServiceOracle Hospitality Export Files Cloud ServiceOracle Hospitality Back Office Cloud ServiceOracle Hospitality EFT Dynamic Currency Conversion Cloud ServiceAssist users with Application integrations and interfacing to other BackOffice applications such as (but not limited to) Simphony, SunSystems accounting, Synixs, Ideas, Siteminder, Kronos, ADP, and DelphiSupport Critical Cloud and On-premise Application Systems.Able to Convert business needs/challenges into Technical context.Familiar with MNC support processes such as Oracle and able to log-case and follow up issue to closure.Able to hold standby phone 24/7.Provide onsite/remote support for local and overseas sites (must be willing to work on different Time-zones)Establish Standard Operating Procedures (SOP) for Application support and help users (from different departments) achieve compliance.Work with IT systems engineer to ensure System, Network, Storage and Security able to Sustain application needs/Growth.Provide regular maintenance for applications systems and liaise with 3rd party vendors (where applicable).Organized, Track all cases, provide service report and monthly summary report to users.Take on other duties within reasonable scope as assigned by reporting Manager.RequirementMinimum Diploma in Computing/ Information Systems or equivalent.At least 2-3 Years of working experience in hotel/relevant industries.In-depth knowledge, understanding and hands-on experience with hotel applications stated above is a must.Familiar with different tools to support and troubleshoot applications issues.Possess Relevant Industries certifications i.e. from Opera, etc.Have experience working with Opera On-premise hotel application prior to Cloud and familiar with migration strategies/processes will be an added advantages.Experienced in providing IT System support (system networking, and/or Security, etc) is a plus.Able to work & Adapt in fast-paced / Industry Dynamic operations.
A-Speed Infotech Pte Ltd knows that companies required current and up-to-date computer systems in order to increase work efficiency and remained competitive in the region. Thus, we provide one-stop and critical IT services, immediate technical support and guidance to users. Our philosophy is to provide cost effective yet efficient IT solution. For this reason, A-speed provides customized services to different companies that are most appropriate and help solve their problems directly by a team of experienced professionals.