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Customer Relations Executive

Job LocationNorth-East
EducationNot Mentioned
SalaryNot Disclosed
IndustryRetail / Merchandise
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Job Responsibilities Handle member enquires from phone call or email and ensure follow-up and resolution to members.Maintain and update member’s particular in database, member’s point adjustment requests.Attend to customer enquires/ feedbacks/ complaints, with active follow-up with relevant department and update to customers.Data compilation and prepare monthly Membership report.Compile customer service monthly reports.Assist in liaising and execution of promotional tie-up with external organizations.Other tasks as and when assigned.Job RequirementsDiploma in any field.Good command of written and spoken English, and able to communicate in Mandarin to liaise with business associates.Able to work independently and in a team.Good interpersonal & communication skills.Proficiency in MS Office applications preferred.Singaporeans only

About Company

Established in 1984, Prime Supermarket is one of the pioneer local supermarket chain. Started with 5 mini-mart outlets in its early years, Prime Supermarkets went full format, occupying more than 10,000 sq. ft. in 1991, lending strength to what it is today – the largest Singapore family owned supermarket chain with 20 outlets spanning across the island state.
To complement our retail operations, Prime Singapore operates with two supportive trading arms: one which imports and supplies perishables such as meats, vegetables and seafood, while the other focuses on the procurement of international consumer lifestyle merchandise.
Prime Supermarket is one of the first to extend its supermarket operations to 24 hours, to provide an extra level of service to our heartland consumers. We have embarked on a upgrading plan to equip ourselves with better customer service skills under the Customer-Centric Initiative program. Prime Supermarket is actively driving the development and promotion of our house brand, Prime Choice. We are currently undergoing a phase of stores upgrading and renovations.

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