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Customer Relations Consultant (Healthcare Industry | 5 days)

Job LocationNorth
EducationNot Mentioned
SalarySGD 2.5K - 3,500 monthly
IndustryHuman Resources Management / Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

*Office hours, Monday - Friday 9am - 6pm*Location: North*At least 1 year working experience in customer service / telemarketing*Training is provided*Permanent roleOur client is a Multi-Product healthcare company in APAC RegionResponsibilities:Assist Line Manager in maintaining and delivering exceptionally high standard of customer service to prospects and existing clients.Provide support on pre-sales (promotions, products and services) through various customer touch-points (calls, emails, website, chat box, surveys and walk-in) on a daily basisManage post-sales service-related matters for existing clients received from various touch-points (calls, emails, website, chat box and walk-in) and from local, overseas and regional offices, ensuring enquiries are acknowledged within 24 hours or the next working day. These include difficult post-sales follow-ups, resolving/closure of pending contract statuses and queries on transplant related matters.Resolve customer’s feedback/complaint, received from various channels (calls, emails, social media platforms)Actively encourage conversion and upgrading of existing clients from annual storage payment plans to our prepayment plans (Preferential Plan - P21), increasing company’s cashflow and retention of clients.Provide support on all other correspondences that are related, but not limited to, investor relations, partners, external vendor/suppliers and human-resource related by screening of calls/emails before handing over to the respective personnel/department.Provide ad-hoc support and assistance to trouble-shoot systems and data correction related matters by performing in-house verifications/checks and contacting clients to verify (if required).Participate in company and department’s projects assigned by Line Manager. Depending on the types of projects, support might include but not limited to calling out to prospects/clients or to assist in user acceptance tests. Requirements:Diploma with minimum 1year Customer Service / Telemarketing experiencePassion for service and possess excellent communication skills and telephone etiquetteCandidate with email writing skills will be an added advantageAble to work independently under minimal supervision, meticulous and organizedProficient in computer skills; Microsoft OfficeCandidates with more experience will be considered for a Senior roleHOW TO APPLY:Interested applicants, please click on “Apply Now” or email to submit your resume.We regret only shortlisted candidates will be notified.Stafflink Services Pte LtdEA Licence No.: 04C4294EA Personnel: Bong Wee Kiat (Jason)EA Personnel Reg. No.: R1986867

About Company

Stafflink Services Pte Ltd (EA License No. 04C4294)
 
Stafflink Services is an enterprising human resource services provider that offers a wide range of recruitment solutions for companies across all industries.
At the core of Stafflink is a team of committed and proficient recruitment consultants. With their varied background and working experiences, clients of diverse industries can be assured of competent and personalised recruitment services that go beyond the mundane.
Here at Stafflink, we relentlessly place the interests of both clients and candidates as our top priority. Not only do we value candidates as our key assets, we also take immense pride in servicing our clients. By carefully understanding their needs and providing apt solutions, we strive to foster enduring relationships, all achieved with the exemplary service standard that Stafflink has set itself upon.
Important Note: Stafflink Services Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).
Please read our privacy statement available on our corporate website http://www.stafflink.com.sg/privacy.php .

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