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Senior Customer Service Officer / Team Lead

Job LocationKallang
EducationNot Mentioned
SalaryNot Disclosed
IndustryCall Center/IT-Enabled Services/BPO
Functional AreaNot Mentioned

Job Description

Job DescriptionWe are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Roles & Responsibilities:Provide coaching and training to the team members.Conduct regular transaction monitoring and call reviewsEnsure that training and development plans are in place.Manage fair and consistent application of performance management and disciplinary measures.Work across departments to improve business processes and enhance efficiency.Deliver operational resultsGenerate reports to clientsPrepare monthly business review.Other ad hoc duties as assigned.Job Requirements:Minimum 2 year(s) of relevant experience supervisory role, preferably in a contact centre or customer service environment.Tech savvy and has good knowledge of Microsoft Office.Possess good interpersonal and communication skills, creativity and problem-solving skills.Able to motivate team to achieve business targets.Good leadership and people management skills.We offer competitive compensation, ongoing training, and a supportive work environment.If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.Interested candidates may contact or WA us at 6015 6789

About Company

Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in 1999. Today, the Company operates a premium call centre with more than 350 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.
Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.
Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.


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