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Customer Service Officer - JR

Job LocationKallang
EducationNot Mentioned
SalarySGD 2.3K - 3,000 monthly
IndustryHuman Resources Management / Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

• Well Established Electronic Trading Company• Working Hours: 5Days / 8.00am - 5.30pm• Salary: $2300 - $2800 + Quarterly Incentive + 4months BONUS !!• Location: Kallang / MRT Walking distance • No experience are welcome , on job training provided Job Scope:Manage customer sales inquiries for both cash and credit transactionsUp-sell or cross-sell company products and services as appropriateBuilds positive and effective relationships with clients and ensures their satisfactionMonitor and follow-up on outstanding order status using the ERP system and take necessary actions to fulfil customer ordersLiaise and work collaboratively with internal and external stakeholders to ensure customersReceive their complete order within the timeframe givenResolve customer complaints and issues which includes escalating unsolved cases to the relevant stakeholders and departmentsSuccessfully negotiate pricing with customers, suppliersProcess and release accurate invoices for all relevant salesRequirement:Diploma or Degree & AboveWorking knowledge of Microsoft Office applications with strong knowledge of Excel to include V-lookups, pivot tables, and formulasCandidates who are familiar with digital platforms, e.g: Hubspot, Salesforce, on-line chat, e-store management, will also be consideredCandidates are encouraged to apply this position via Apply Now button with the following information in the resumeWork experiences and job responsibilitiesCurrent and Expected salaryReason for leavingDate of availabilityEducation backgroundMui Jia Rong (Darren)(Reg No : R2196673)

About Company

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.
With Ideals Recruitment you can expect high professionalism from our experienced Recruitment Consultants who are able provide professional advice on the current job market to both passive and active job seekers. With our expertise,we will be able to bring to you the best role that best fits your experience and career aspiration.
Our Services:
- Permanent Staffing
- Contract Staffing
- Foreign Worker

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