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Ecommerce Customer Service Executive

Job LocationJurong East
EducationNot Mentioned
SalarySGD 2K - 2,300 monthly
IndustryTransportation / Logistics
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Youll be working in Qxpress to handle online support calls by customers from our parent company Qoo10!The environment is casual wear, 5 days work week..Job Responsibilities:Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email inquiries.Provide excellent customer service and attend to partners request of assistance.Advise clear and accurate information based on sellers/partners/internal staff inquiries.Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.Follow-up on cases when necessary.Able to settle escalated cases within the specified limit in accordance to the company’s pickup policy.Other ad-hoc duties as assigned.Job Requirements:Able to start immediately will be preferred!Prior experience in call centre is preferred but if you are willing to learn and have a positive attitude is good too!Supporting ecommerce platformsAble to use MS Outlook, Office Word, Excel.Must be able to multi-task.Remuneration:Basic Salary - $2000 (Probation) to $2300 (confirmed)Attendance incentive - $300 (no lateness, no absences)Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowancesMeal Allowance for any days overtime more than 2 hours - $10Overtime pay eligibleWorking Hours: Monday to Thursday 9am - 7pmFriday 9am - 6pm5 day work week!No Overtime!No rotational shift, no weekend shifts!Interested applicants are invited to send your updated resume (please indicate reasons for leaving each previous job) in via Apply Now.We regret that only shortlisted applicants will be notified.Interviews are by appointment only. We do not accept walk-in interviews.

About Company

Qxpress is a e-commerce logistics specialist in international courier shipping and Singapore domestic courier business.Qxpress Pte Lid (Singapore) was established in 2011, since then we have been operating over Singapore. We are also operating in a location that can quickly deliver imported E-commerce from China, Japan, Korea and India along with Singapore local courier service and establishing strong courier network by region.Qxpress actively responds to rapidly changing international logistics environment of the 21st century. Based on the stable platform logistics specialized in E-commerce, we provide an optimized E-commerce distribution service that can maximize the competitive global services from warehousing, ordering, inventory management, product packaging, sales agent, delivery, to customer service. Also, to create a customer value in a variety of other logistics, we are investing heavily in a global network of business.Our Warehouse management system utilises automation which contributes to reducing logistic costs; increasing delivery speed to shippers of both domestic and international markets; maximising our service competitiveness for the customers. Currently, it boasts of its success by offering distribution of large supply at highly competitive price and prompt delivery by introducing Giosis (Qoo10) warehousing system. Qxpress will continue to grow into the world class international logistics firm offering faster and cheaper service by constantly evolving its business and making new innovative breakthroughs.To establish a logistics base to help grow into the largest global e-commerce logistics company and expand global network in the main hub of East Asia, including Singapore. With aggressive investment in facilities, many years of experience accumulated by Qoo10 -commerce logistics service and a solid delivery service armed with Good Partner, Good Service and Great People, we are determined to customer value creation.

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