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Sales Support, Commercial Operations (SAP / Chemical Industry) - Based in Mumbai, India

Job LocationIndia
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing / Production
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Responsibilities:Daily order-to-cash activities with SAP system. Maintain customer master data in a timely and accurate manner. Process customer orders according to established department policies/procedures.Support sales representative, for instance stock checking, order status checking etc.Price Coordination – Issue the Quotation Letter to customers according to the established pricing and quotation policies/procedure.Problem Resolution – Resolve order related issue such as credit block, delay, split order, urgent order, postpone, cancellation, price adjustment, allocation etc.Quality Notification – Collect document and consolidate customers/ problems/ complaints according to defined procedures.Account Receivables – Proactively resolve outstanding past due invoices by applying in-depth knowledge of customer accounts.Update and follow up order status for sales reports/analyses.Process sample arrangement according to established department policies / procedures.Maintain/Process Sales Commission or Sales Rebate if any.Act as the first customer contact person to handle customer inquiries. Initiate coordination with the relevant personnel to solve problems and to ensure the necessary correctiveMaintain special instructions for logistics and packaging requirements, bundle deliveries and shipmentsRelationship Management – Manage key internal relationships with product management, sales, order execution, scheduler, planner, credit and finance personnelRequirements:8-12 years of relevant experienceBachelors degree in commerce, finance; Diploma in International Trade, Commercial or Accounts-related subject.Demonstrated experience in Order Fulfillment processes/technologies with basic knowledge of logistics procedures, good understanding of commercial and international trade knowledge. Including local taxation/GST and international freight forwardingExperience in Chemicals/plastics industry will be preferred or B2B manufacturing industryDemonstrated experience of using SAP system (been part of implementation will be an added advantage)  Problem solving and results orientedCustomer focusProficiency in both written and spoken English; spoken HindiStrong and effective interpersonal communication skills. Good computer operation skills. Such as Excel, Word, PowerPoint, Outlook.Desirable Knowledge / Skills / Ability:Good inter-personal skills and collaborative mindsetCommercial knowledge and business acumenResilience and positive approach in dealing with situations - supply, customer issues etcPriority setting

About Company

Celanese is a global technology and specialty materials company that engineers and manufactures a wide variety of products essential to everyday living. As a recognized product and process technology innovator, we help to create applications that meet the needs of our customers worldwide.
Our highly-diversified product portfolio serves a broad range of end-use applications including paints and coatings, textiles, automotive applications, consumer and medical applications, performance industrial applications, filter media, paper and packaging, chemical additives, construction, consumer and industrial adhesives, and food and beverage applications.
Our products hold leading positions in the industries we serve worldwide and are complemented by a large global production capacity, operating efficiencies, proprietary production technology and competitive cost structures.
Based in Dallas, Texas and with an employee base of approximately 7,600 worldwide, we serve our customers through operations located primarily in North America, Europe and Asia with 27 production facilities and an additional 9 strategic affiliate production facilities.

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