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Order Fulfilment Specialist

Job LocationEast
EducationNot Mentioned
SalaryNot Disclosed
IndustrySemiconductor/Wafer Fabrication
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

At Xilinx, we are leading the industry transformation to build an adaptable, intelligent world. ARE YOU bold, collaborative, and creative We develop leaders and innovators who want to revolutionize the world of technology. We believe that by embracing diverse ideas, pushing boundaries, and working together as ONEXILINX, anything is possible.Our culture of innovation began with the invention of the Field Programmable Gate Array (FPGA), and with the 2018 introduction of our Adaptive Compute Acceleration Platform (ACAP), has made a quantum leap in capability, solidifying our role as the adaptable platform supplier of choice. From the beginning, we have always believed in providing inventors with products and platforms that are infinitely adaptable. From self-driving cars, to world-record genome processing, to AI and big data, to the worlds first 5G networks, we empower the worlds builders and visionaries whose ideas solve every day problems and improve peoples lives.If you are PASSIONATE, ADAPTABLE, and INNOVATIVE, Xilinx is the right place for you! At Xilinx, we care deeply about creating significant development experiences while building a strong sense of belonging and connection. We champion an environment of empowered learning, wellness, community engagement, and recognition, so you can focus on work that matters - world class technology that improves the way we live and work. We are ONEXILINX.Within the Xilinx Customer Operations team, the Order Fulfilment Specialist is responsible for end to end order management from order processing to delivery and ensuring transactions in between are SOX and operationally compliant.Job responsibilities:Process new orders and order changes within set service level agreements via Oracle Order Management SystemMonitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptlyManage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.Manage database of customer master setups, customer item cross-reference and traffic profiles in OracleProactively monitor order holds status, communicating any issues to customers/Customer Operations Account ManagersResponsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolutionUnderstand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regimeIndependently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirementsResponsible for regular data reporting, analysis and data clean-upParticipate in routine system level testing and ad-hoc testing for automation projectsActively contribute to the on-going effort of process improvement and standardizationJob requirements:Fresh Degree/Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAPAble to multi task on daily operational responsibilities as well as project related work in a deadline driven environmentMust be a team player with good working attitude: being adaptable, flexible, positive and open minded to work in a dynamic, fast paced environment that undergoes constant changeAble to communicate fluently, including reading and writing in both English and ChineseAble to work fixed shift hours as required for a 5-day work week (for NA and EMEA shift – to follow the regions’ holiday calendar)

About Company

Xilinx (NASDAQ: XLNX) is the world’s leading provider of All Programmable FPGAs, SoCs, MPSoCs and 3D ICs, enabling the next generation of smarter, connected, and differentiated systems and networks.
With over 3,500 patents and 60 industry firsts, Xilinx is known for its historic achievements including the introduction of the first FPGA and the inception of the fabless model. Recent innovations have transformed Xilinx from its programmable logic heritage to an ‘All Programmable’ company, including Vivado HLS C based synthesis, three SDx software defined development environments, new Zynq heterogeneous multi-processing SoCs (MPSoCs) and new UltraScale ASIC-class FPGAs and 3D ICs.
Smarter Systems require more decision-making intelligence. Our customers use our products to bring Smarter Systems to life.  Everything from automotive infotainment and driver safety systems, ultrasound imaging, robotically-assisted surgical systems, advanced wired networks, LTE wireless base stations, 3D TVs, next-generation displays and cameras, factory automation, low-power data centers, surveillance systems, and even sophisticated space vehicles like the Mars Rover for exploring the outer reaches of the universe.
Xilinx takes pride in supporting its community; both externally and internally.  Xilinx has a history of developing programs for its employees and surrounding communities that provide a social impact through outreach, volunteerism, teambuilding and philanthropy.  Areas of focus include education, health, arts and social services. Xilinx culture is represented by a pride in leadership, a passion for excellence, and personal growth.

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