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Assistant Manager, Customer Service

Job LocationEast
EducationNot Mentioned
SalarySGD 4K - 4,800 monthly
IndustryHuman Resources Management / Consulting
Functional AreaNot Mentioned

Job Description

MNC company is looking for Customer Service Assistant ManagerLocation: UbiWorking Day: 5 daysAWS + Variable Bonuses + Other employee benefitsJob ResponsibilitiesAttend to customer’s requests and enquiries from various channels including video conferences, face-to-face meetings, phone calls, emails, and live chatsEffectively handle and manage customers’ escalations and complaintsParticipate actively in the customer retention programs and strategies to meet Company goalsManage, motivate and coach direct reports to ensure the team has the relevant knowledge to deliver excellent customer serviceConduct team’s performance evaluation and career development planningIdentify operational gaps and drive to ensure process improvements to enhance the team’s productivity and performanceEnsure data accuracy in CRM systemsEnhance the sales conversion rate for sales leads through providing excellent customer servicePrepare and present regularly during team meetings on the progress in service deliverablesActs as the subject matter expert on Customer Service processes and mattersAny other ad-hoc projects and tasks assigned by the Company Requirement:5 day work week but rostered, required to work PH and weekends e.g. 8am to 5pm/ 1pm to 10pmOvertime required during campaign periods (e.g. online sales, promo period), may have to work till 12am/ 1am (For shifts that goes into the night, can work from home)Able to claim time off for overtimeMandarin speaking requiredAt least 3-5 years of relevant experienceLocal onlyCompensation & BenefitsAnnual IncrementAWS & Variable BonusCareer ProgressionMedical & Dental Insurance applicableFor quick reply, please contact me at +65 85878287Registration Number: R21100938EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

About Company

Registration No.
EA No.
Average Processing Time
8 days
Human Resources Management / Consulting

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