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Senior / Guest Service Agent (Customer Service Representative)

Job LocationDowntown Core
EducationNot Mentioned
SalarySGD 2.2K - 2,800 monthly
IndustryHotel / Hospitality
Functional AreaNot Mentioned

Job Description

We are looking for a Senior / Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dao, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more importantly, we will provide you a career with Dao and give you an opportunity to be yourself.Job Responsibilities:Provide the most efficient and courteous service to all guests and to deliver the most complete and personalized service as may be required by the guests in all areas of Customer Service Operations.Conducts guest’s Check-In & Check-Out in an accurate, efficient and friendly manner.Conducts in-room orientation in a professional manner.Ensures that all guest’s registry information is complete and handled with privacy and confidentiality.Issues keys based on strict established procedures.Familiarizes him/herself with all information regarding the property’s facilities, services, operating hours, special promotions and events at all times.Updates him/herself in all citywide special events so as to provide residents with accurate information and advice when requested.Addresses all guests’ concerns or complaints with the utmost urgency. Handles all guests’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.Any ad-hoc duties as assigned.RequirementsMinimum GCE O-Levels.Minimum 1 year in Front Office operations.Only Singaporeans need apply

About Company

Located in the heart of Singapore’s vibrant Central Business District, Dao by Dorsett AMTD Singapore is a 268 high quality serviced apartment units designed to cater to the needs of discerning international business and leisure travelers. Fully equipped with all the essentials, seamless technology and with sustainability in mind, the well-appointed studio, one- and two-bedroom suites go beyond creature comforts, offering an exclusive residence with all the luxuries of a hotel, making it perfect for daily, short and long stays.Dao by Dorsett AMTD Singapore offers a comprehensive range of services such as high speed internet connectivity, regular housekeeping and concierge services, 24-hour guest relations, as well as facilities that includes an in-house restaurant, Collective, in-room dining options, Boardroom, an outdoor infinity pool, a round-the-clock fitness center, and Gather Executive Club.


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