Customer Service Executive

Job Location	Clementi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Consumer Products / FMCG
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 4.6 billion in the 2022 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.Symrise – always inspiring more …Position SummaryThe primary role of Customer Service Executive includes processing the orders placed by customers, validate orders as well as ensuring customers’ wish dates are met.The Customer Service Executive reports directly to Customer Service Manager with close collaboration with Customer Service Lead.The PositionResponsible for order processingPerform order entry and/or validate ordersLiaise with various departments such to ensure timely production and dispatch of goods to customers based on Wish DatesManage order tracking activities for CustomersProvide regular updates to Customers on order statusLog-in customer complaints into system and assist Complaint Team in the investigationCoordinate goods return or product recall if requiredAbout YouDiploma in Business Management or its equivalentMin 3-5 years’ experience in Customer Service functionGood interpersonal skillsGood verbal and written communication skillsProficient in Microsoft Excel with excellent SAP working experience will be an added advantageAble to commit 1 year contract

About Company

Symrise is a global supplier of fragrances, flavors, food, nutrition and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of approximately € 3,520 million in the 2020 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more…

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