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Customer Service Executive (Tricare)

Job LocationChangi
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Responsibilities:Manage cases in line with the key directive of Assist First, Verify LaterDemonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service providedDemonstrate an understanding of all key clients’ Operations and Billings ProceduresWork harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.To be the first point of contact for members, end users, clients, service providers and colleaguesEnsure incoming calls are answered promptly, appropriately and courteously.Ensure inbound requests are handled in timely efficient mannerTo manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handoverEnsure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.Escalate cases and requests as per company protocolsEnsure continuity of service delivery by answering all requests for assistance in a timely and professional manner.Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessaryCarry out any other reasonable duties as requested by the manager.Requirements:Min Diploma in any disciplineMin 1-2 years working experienceExperience in call centers, assistance companies and/or hospitality industry an advantage-

About Company

International SOS is the world’s leading medical and travel security risk services company.  We care for clients across the globe, from more than 850 locations in 92 countries.
Our expertise is unique: More than 11,000 employees are led by 1,400 doctors and 200 security specialists.  Teams work night and day to protect our members.  We pioneer a range of preventive programmes strengthened by our in-country expertise.  We deliver unrivalled emergency assistance during critical illness, accident or civil unrest.  We are passionate about helping clients put Duty of Care into practice.  With us, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas.

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