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Customer Service Executive

Job LocationChangi
EducationNot Mentioned
SalarySGD 3.2K - 4,500 monthly
IndustryAerospace / Aviation / Airline
Functional AreaNot Mentioned

Job Description

Core Responsibilities: Manage contract review, new order entry and contract administration timely.Accountable for timely and accurate quotation submission to customers.Keep customers updated on the status of their parts through weekly reports and customer web-based reports.Serve as point of contact (POC) to handle customers’ enquiries and inter-dependent.Implement initiatives to meet all federal statutory and regulatory requirements and Barnes policies regarding export compliance and federal acquisitions. Ensure small business plans and reporting are completed as required.Responsible for obtaining customers’ scorecards, clarifying areas of concern and communicating timely with the internal team.Assist in generating department reports as requested by supervisors/managers to support management business review.Support department continuous improvement activities and actively contribute to the optimized customer service processes.  Manage and coordinate customer returns with relevant departments.Update customers’ profiles in the ERP system,Provide backup support within the customer service team.Perform other duties as assigned.Qualifications: Strong interpersonal and communication skills (written & spoken) to interact professionally with customers and all levels of staff in the organization.Must be customer-oriented with a high energy level.Able to multitask, with strong organizational and follow-up skills.Meticulous, self-motivated, resourceful, and proactive with a high level of Emotional Intelligence (EI).Tech-savvy, with good knowledge of Microsoft Office Applications, ERP/MPR systems and able to work in a fast-paced dynamic environment. Good numeracy skills and ability to compile and analyses statistical data in different formats.Education RequirementsDegree or Diploma in Business or Engineering or related field.At least 1 - 3 years of customer service experience in a manufacturing environment.

About Company

Windsor Airmotive Asia, a wholly owned subsidiary of Barnes Group Inc. USA, is part of Barnes Aerospace, a worldwide producer of precision machined and fabricated aerospace components and assemblies, as well as a world leader in the repair, overhaul and manufacture of turbine engine components.


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