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IT Software Manager (SAAS, AWS) (ID: 509262)

Job LocationCentral
EducationNot Mentioned
SalarySGD 7K - 9K monthly
IndustryHuman Resources Management / Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

As the SaaS Operations Manager, you will work closely with the Head of Operations, helping to plan and oversee ongoing operations of our 24/7 mission critical solutions, as well as coordinate the team’s work to ensure that we meet customers’ SLAs and provide stability and growth for our business. In addition, you will be responsible for the business continuity of the hosted platform and its compliance with the global regulatory and security requirements, by planning for the capacity and performance demands of our solutions, while managing operational expenditure budgets.With an acute sense of priorities and strong technical skills, you will plan the teams’ work but also assist when needed in the identification and resolution of critical system issues that impact business operations.The SaaS Operations Manager will be given the opportunity to build and transform the business to be centered on our SaaS-based platform by introducing a DevOps culture, delivering the vision and strategies for the SaaS operations.As our SaaS Operations Manager, a typical day might include the following:• Plan and prepare the setup of a new Bottomline solution on the platform• Review and schedule the onboarding of new customers• Overseeing an incident resolution• Recommend enhancements to improve systems availability• Define and document new operational procedures for continuous improvement• Monitor and discuss with the team’s members their OKRYou’re good at:• Managing multiple projects and effectively prioritize with minimal supervision; and have at least 7 years’ experience• Team work and collaboration• Having a solid IT experience: applications support, enhancement and integration• Troubleshooting software issues, to deal with complex technical problems• Windows and Linux server administration, Powershell and Unix scripting• Relational databases (basic knowledge of SQL scripting and database administration)• Networking concepts (TCPIP, routing, switching, VLANs, Firewalls)• Working under pressure when required• Client service, and have the ability to communicate with customers in their language• Understanding the needs of the Financial industry• Supervising the activities of the IT service management (Change/Incident/Assets)Extra awesome:• SWIFT solutions and operations• Experience with audits and standards in the industry (ISAE, SOC, OSPAR)• Experience with DevOpsInterested candidates, who wish to apply for the above position, please send us an updated copy of your resume with the Job Reference Code to [email protected]Job Reference Code: JANCWe regret to inform that only shortlisted candidates will be notified.EA Licence No: 08C2893,  REG No : R1327243

About Company

Founded in 2007 in Singapore, Capita Pte Ltd is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia.
Encompassing local and international placements, contract and temporary staffing, outplacement as well as payroll services across all industry sectors, Capita’s highly personalised service ensures that its clients find the right talent to meet their human resource needs.
Capita’s service offering is split into corporate and specialised divisions. While the corporate division comprises the business support and outsourcing practices that focus on permanent, contract and temporary positions, the specialised division has a focus on the engineering, banking and finance as well as technology industries. With more companies requiring candidates for specialist functions as well as talent with generalist capabilities in an increasingly competitive business environment, these divisions ensure that clients work with industry-focused consultants with specific expertise to match their talent management needs.
In 2012, Capita expanded its footprint in Asia, opening an office in Kuala Lumpur, Malaysia to better serve regional clients.
Capita  has been recognised as one of the preferred HR Vendors of the Year for six consecutive years since 2010. In addition, we have also been honoured with the Enterprise 50 award in 2012 as well as the Recruitment Agency of the Year Silver Award (Asia Recruitment Awards, 2015).
More information about Capita Pte Ltd is available at www.capitasingapore.com and www.facebook.com/capitasingapore
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