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IT Associate Support Engineer

Job LocationCentral
EducationNot Mentioned
SalaryNot Disclosed
IndustryAccounting / Audit / Tax Services
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Responsibilities:Support end-user hardware and applications queries and issues reported to the support desk.Installation and configuration – Desktop/laptop/printer/applicationsInstall, upgrade, support and troubleshoot Windows 8.1, Windows 10, Microsoft Office, emails, etcResponsible for tracking hardware and software inventoryQualification and Experience:Diploma or NITECAt least 1 year of experience in IT helpdesk or service desk experience for hardware and applicationsGood understanding of computer systems, mobile devices and other tech productsService oriented and positive working attitudeGood communication skills

About Company

ONE ORGANISATION – GLOBALLY CONNECTED
BDO’s global organisation extends across 167 countries and territories, with 88,120 people working out of 1,809 offices – and they’re all working towards one goal: to provide our clients with exceptional service.
Our firms across the organisation cooperate closely and comply with consistent operating principles and quality standards. That means local resources who understand your business, your local and international markets and the specifics of your industry: all backed by a truly global organisation.
The fee income of all BDO firms, including the members of their exclusive alliances, was US$9.6 billion as of 30 September 2019.
EXCEPTIONAL CLIENT SERVICE, DELIVERED ACROSS THE WORLD
BDO’s vision is to be the leader for exceptional client service. This is not about reinventing our profession’s approach to service, but about delivering our services exceptionally well – and delivering that high quality consistently in every office, every country and every territory where we have a presence. No matter where you do business, we have people who can help.
We demonstrate our objectivity and independence when dealing with our clients’ business issues, and this helps us to build relationships based on trust. There are five key components that describe BDO and our consistently exceptional service delivery:

CLIENT NEEDS: we anticipate our clients’ needs and are forthright in our views, in order to ensure the best outcome for you
COMMUNICATION: we are always clear, open & swift in our communication
COMMITMENT: we agree to and meet our commitments, meaning that we deliver what we promise, every day, for every client
PEOPLE: at BDO we are proud to provide the right environment for our people to grow and develop – but also the right people to deliver for our clients
VALUE: Our experts focus on creating value: we give our clients up to date ideas and valuable insights and advice that they can trust

We  are a global organisation built on local relationships.
OUR GLOBAL COMMITMENT TO EXCEPTIONAL CLIENT SERVICE MEANS THAT WE DELIVER WHAT WE PROMISE, WHEN YOU NEED IT
We are the most agile and responsive of the global accounting organisations.
We’re big enough to be able to access the best group of experts for your needs from our national and international network, and we’re small enough to be responsive and innovative in how we tackle our clients’ challenges.
Our excellent global average staff to partner ratio of 10 to 1 means that our clients receive the right focus from the right people: people who are empowered and whose approach is hands-on. We can provide the perfect contact for your needs,  no matter where in the world you are.

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