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Hospitality Guest Experience Manager

Job LocationCentral
EducationNot Mentioned
SalarySGD 2.5K - 2.8K monthly
IndustryProperty / Real Estate
Functional AreaNot Mentioned

Job Description

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Manager. Your Main Job Scope:Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.(After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs - you must be fit and like being on the go! You can clock as many as 30k steps in a day!Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.Manage guest complaints and work to resolve them or provide feedback to ManagementManage and schedule work order requests put in by tenants in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.Manage and supervise housekeepers and any external vendorsCoordinate with guests for their weekly housekeepingRegularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressedAnalyze current SOPs and make recommendations to the Management to improve operating efficiencyManage supplies like paper goods and cleaning products and order these supplies on a timely mannerWork with external vendors like laundry service providers to ensure operations are not disruptedRequirements and Qualifications:At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)At least 2 years of experience in Hospitality workShift Work, Off on Weekday or Weekend.1-2 years of property management experience preferred.Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.Strong verbal and written communication skills.Strong interpersonal skills.High levels of integrityAbility to work independently and as a productive member of a team.Ability to work under pressure and meet deadlines.Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

About Company

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We are located in the Central Business District with a portfolio of 17 properties and growing. The group started in 2011 and has experienced tremendous growth since its inception. We are a compact and dynamic team with a closely knitted culture where we aim to support one another to achieve a common objective.


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