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Customer Service Executive ( Hotel, 12hrs shift )

Job LocationCentral
EducationNot Mentioned
SalarySGD 1.8K - 2.2K monthly
IndustryHuman Resources Management / Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Responsibilities:Proactively meet and greet guests and ensure guests receive a fast and friendly check-in and check-out,engaging with guests and offering thoughtful assistanceBe the first point of contact for guests addressing their queries, requests, and feedback always in a prompt,friendly and professional mannerPossess a high level of product knowledge of the hotel and local neighbourhoodCompetently manage Front Office operations by accurately and promptly completing daily tasksSet up accurate accounts for each guest according to their reservation and requestsReceive and accurately post guests’ payments and prepare daily cashiering and closing reports ensuringaccurate billingEnsure detailed and accurate handover is carried out between shiftsReply to all guests’ e-mails in line with hotel standards and liaise with hotel partnersPreparation and coordination of group arrivals and departuresPossess detailed knowledge of fire, safety and evacuation procedures of the hotelRequired: Energetic and engaging individual with strong guest service and interpersonal skillsExperience in a front office and/ or customer-facing & service role with a proven track record of excellenceWilling to work on rotating shifts; (12 hrs shift, 7 to 7pm, 4 days work 2 days off ) 

About Company

Established since 2003, JobPlus Employment & Recruitment Agency http://jobplus.sg is a recruitment agency based in Singapore providing the staffing link between job seekers and employers. Our team offers high quality services to achieve the best outcomes in the recruitment and employment of personnel from a diverse range of business sectors.
Our team is dedicated to:


Exceeding our client expectations

Demonstrating professionalism, integrity, and dedication in our work

Developing long-term relationships based on trust and respect

Being socially responsible and making a difference in the community

Apart from recruitment services, our team also offer the following services: 
Singapore Employment Pass Application - http://singaporeemploymentpass.sg
Payroll Outsourcing & Management Service - http://payrolloutsourcing.sg 

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