Customer Service Associate (Outbound calls) $3000, 3+3mths!

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd)

Job Location	Central
Education	Not Mentioned
Salary	SGD 2.5K - 3,000 monthly
Industry	Human Resources Management / Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

The role of this candidate is to act as a primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate from government agency.The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.Collection Methods:Via outbound call activityVia field visits out to company addressesData submission:The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to themThe incumbent must also submit the survey data collection details into the Government system and submit the completed surveyDuring field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidanceJob scope:Adhere to required Standard Operating Procedures (SOP) in operationsWork closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to thisUpdate accurately the daily operations reports so that performance can be accountablePerform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministryAdhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned casesRequirements:Minimum Higher Nitec and above in any disciplinePrior working experience in Sales support / Customer insights / Customer relations departments / Banking & Finance call centers, would be advantageousCandidates with prior working experience in customer accounts handling / management are also welcomed to applyMust be competent in MS Excel and have prior experience in handling CRM system. Advantageous if prior experience in V-look up, Pivot table, Excel filter functionsPersonal skills:Calm, systematic, and have an eye for data detailAccurate in data input / uploads with minimum supervision requiredAble to work in fast-paced environment and ask for clarity to supervisor whenever in doubtTeam player, with ability to work independentlyPossess good initiative, with desire for continuous learningInterested candidate please click APPLY to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.We regret to inform that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg.R1770602 (Teng Min Yee)

About Company

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.Our deep market understanding and industry expertise, honed over four decades of operations in Singapore, gives us an edge in driving business change and empowering your organisation to overcome future HR challenges. We combine our expertise with genuine human insights to provide strategic solutions for your HR needs. Our team will partner with you to enhance your HR practices, so you can confidently achieve more.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.Please visit www.persolkelly.com.sg for a copy of our Privacy Policy. For more information, please visit www.persolkelly.com.sg

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