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Customer Relationship Mangement Operations Analyst (CRM & Loyalty)

Job LocationCentral
EducationNot Mentioned
SalarySGD 4.8K - 5K monthly
IndustryHuman Resources Management / Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Customer Relationship Mangement Operations Analyst (CRM & Loyalty) / $5,000 / Buona Vista6 Months Contract (Renewable)This role is responsible for contributing to development and execution of CRM strategy for digital campaigns. With the direction of the Regional Marketing & the Regional CRM Lead, the candidate will define and implement CRM programs towards the aim of achieving KPIs. The candidate will work on several projects at a time across multiple markets in Asia Pacific and will be involved in all phases. The candidate should be data-driven and be able to utilize analytics to power their CRM strategy.Responsibilities:Lead the Omni channel agenda for the SEA geography by delivering Omni CRM projects across the geoEnsure on-time and on-quality delivery in all the CRM projects launched in SEACRM Program ManagementOwn and deliver the program KPIs for all SEA marketsAccountable for member revenue growth & customer lifetime value targets for SEA marketsInteract with external agencies in other markets (as needed) for support in creation of digital assetsUses smart segmentation techniques to improve metrics of digital campaignsHands-on creation of customer journeys and campaigns in a CRM toolProvide insights and recommendations to relevant stakeholders based on analyticsRequirementsBachelor’s or a Master’s degree, preferably in Marketing4-6 years of experience in agency/in-house environmentAt least two years’ experience in running CRM operations.Extremely analytical with hands on data analysis experienceAbility to multi-task and work effectively under high pressure while handling multiple projects. Ability to prioritize workload effectively.Strong writing/editing skills, excellent grammar, and accurate proofreading skills.Proficient in data analyticsDigital/Ecommerce experience mandatoryProven teamwork skills, flexibilityAbility to handle multiple projects and work efficiently under pressure individually and as part of a teamExcellent verbal and written communication skills, interpersonal skills, and positive attitudeProgram Knowledge (Proficiency):Salesforce Marketing cloud or Exact Target (or knowledge of other CRM tool)MS Power PointMS ExcelBasic HTML & CSS knowledge (Ideal)Excellent communication & Negotiation skillsEmail Address: [email protected] / [email protected]Kindly email a detailed Resume / CV [email protected] or contact us at 91267359 attention to Cyril.We regret to inform that only shortlisted candidates will be notified.EA License No.:01C4394EA Reg. ID: R2197163 Cyril Lee Shu AnBy submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates (including P-Serv Pte Ltd, PERSOLKELLY Pte Ltd, BTI Executive Search Pte Ltd, PERSOLKELLY Consulting Pte Ltd), in accordance with our Privacy Policy. Please visit www.persolkelly.com.sg for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know.

About Company

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.
Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
Our deep market understanding and industry expertise, honed over four decades of operations in Singapore, gives us an edge in driving business change and empowering your organisation to overcome future HR challenges. We combine our expertise with genuine human insights to provide strategic solutions for your HR needs. Our team will partner with you to enhance your HR practices, so you can confidently achieve more.
By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates (including P-Serv Pte Ltd, PERSOLKELLY Pte Ltd, BTI Executive Search Pte Ltd, PERSOLKELLY Consulting Pte Ltd), in accordance with our Privacy Policy. Please visit www.persolkelly.com.sg for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know.
Please visit www.persolsg.com for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email at [email protected] to let us know. (NOTE: any resumes or job applications sent to this data protection mailbox will NOT be attended to as it is solely for the purposes of personal data protection related feedback.)
For more information, please visit www.persolkelly.com.sg

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